{
  "source": "数字技术中心&交付实施部周报20260629.xlsx｜AI赋能!第29行",
  "flow_name": "售前支持三道分流",
  "steps": [
    {
      "step": 1,
      "name": "AI 自助",
      "scope": "高频、单点、规则明确的问题直接回答",
      "handoff_condition": "AI 无法基于标准材料回答或涉及范围判断"
    },
    {
      "step": 2,
      "name": "售前承接",
      "scope": "需求调研、方案判断、范围确认",
      "handoff_condition": "涉及产品边界、重大定制或标准能力调整"
    },
    {
      "step": 3,
      "name": "产品评审",
      "scope": "产品边界、重大定制、标准能力调整",
      "handoff_condition": "需进入产品路线或研发排期评审"
    }
  ],
  "manual_gate": "客户承诺、报价、合同、法律、健康/AI效果承诺必须人工确认"
}