{
  "sheet": "AI赋能",
  "source_file": "/Users/jack/Desktop/数字技术中心&交付实施部周报20260629.xlsx",
  "summary": "AI 赋能聚焦售前支持体系：把售前从“产品随叫随到”改为“材料可复用、AI 先分流、售前承接、产品看边界”。",
  "triage_flow": {
    "source": "数字技术中心&交付实施部周报20260629.xlsx｜AI赋能!第29行",
    "flow_name": "售前支持三道分流",
    "steps": [
      {
        "step": 1,
        "name": "AI 自助",
        "scope": "高频、单点、规则明确的问题直接回答",
        "handoff_condition": "AI 无法基于标准材料回答或涉及范围判断"
      },
      {
        "step": 2,
        "name": "售前承接",
        "scope": "需求调研、方案判断、范围确认",
        "handoff_condition": "涉及产品边界、重大定制或标准能力调整"
      },
      {
        "step": 3,
        "name": "产品评审",
        "scope": "产品边界、重大定制、标准能力调整",
        "handoff_condition": "需进入产品路线或研发排期评审"
      }
    ],
    "manual_gate": "客户承诺、报价、合同、法律、健康/AI效果承诺必须人工确认"
  },
  "unsupported_claims": [
    "未提供 AI 分流后的工时节省、响应时间、命中率等量化结果，暂不写效果承诺。"
  ]
}